The term 'emotional intelligence' became widely known in the early 90s and is defined as the ability to monitor one's own and other people's emotions, to recognize different emotions, to label emotions accurately, and to use emotional information to make decisions regarding thoughts and behaviors. Practically speaking, it refers to having an awareness of how one's emotions can drive certain behaviors and how this can impact other people in both positive and negative ways.
No one cares how much you know, until they know how much you care. - Theodore Roosevelt
Studies support the notion that individuals displaying higher levels of emotional intelligence are more successful in their personal life and at work, and display qualities such as self-control, being able to get along with others, empathy, and perseverance. Hiring managers often favor candidates who display higher levels of emotional intelligence over those with higher levels of general intelligence. One of the reasons for this is that individuals with high emotional intelligence tend to perform very well in group work.
There are certain aspects of emotional intelligence that managers often look for in prospective employees. Being self-aware is crucial. Employees who understand their own role and how they fit into an organization, as well as any strengths and weaknesses they may possess, generally require less active support from managers. Furthermore, regulation of one's own emotions is a necessary characteristic in many sectors of employment. Through self-regulation, an employee who may feel disgruntled or annoyed by a colleague will be able to show restraint and professionalism when necessary. Although self-regulation is important, being able to express emotions when appropriate is also crucial in order to successfully establish emotional connections with others, leading to better working relationships.